| Price model | Free during early access: every feature, no credit card, no per-terminal or per-user fees | Quote-based: Flex, One, Experience and Enterprise plans, priced on request with no published prices (as of October 2026); revenue management, guest marketing CRM, digital marketing and websites are add-ons |
|---|
| Channel manager | No live connection to Booking.com, Expedia or Airbnb yet. A channel interface lets a channel manager read rooms left and prices and send bookings and cancellations in; until then, booking-site reservations are entered with their source and commission | Built in on the One plan and above: 450+ booking sites and regional channels, including Booking.com, Expedia, Airbnb and Vrbo, with rates and availability synced in real time. Flex works with your own channel manager |
|---|
| Booking engine | The hotel’s own booking page on the same availability: public rates only, confirmed at once or held for the desk; payment is taken at the hotel | Booking engine embedded in the hotel’s website (One plan and above), with card payment at booking and upsells such as room upgrades and experiences |
|---|
| Payment processing | None. Records how each bill was paid: cash, card, mobile money or a company account; deposits taken at the desk are held on the guest’s bill | Cloudbeds Payments: cards from the booking engine, booking sites, the front desk and payment links, terminals and Tap to Pay where available, scheduled deposit and pre-payment collection; fees quoted, not published |
|---|
| Reservations | Rates (best available, non-refundable, packages, corporate, promo), seasons, minimum stays, a room calendar to drag and resize stays, groups with room blocks and rooming lists; a room can never be given to two stays for the same night | Drag-and-drop reservation calendar, rate plans, and groups with room blocks and rooming-list upload |
|---|
| Front desk and housekeeping | Arrivals with room readiness, the hotel’s own registration card with an ID photo, room moves; rooms to clean made from the stays and worked from a phone, with minibar counts, inspections and turnaround times | One-click check-in and check-out, guest profiles, real-time clean and dirty room status and maintenance requests from any device |
|---|
| Guest bills | A bill per booking plus one for a paying company; room nights posted with service charge and VAT; corrections as new lines with a reason; a night audit that closes each hotel day in order | Guest folios and house accounts that POS and other apps post charges to |
|---|
| Restaurant and bar | Built in: the restaurant, bar and room service run on the same till with menus, kitchen screens and tables, and any bill can be charged to a guest’s room; bar, kitchen and minibar stock go down as they sell | Cloudbeds POS app, or a third-party POS connected through its API, posting orders to guest folios or house accounts |
|---|
| Revenue management | Occupancy, ADR and RevPAR; revenue by source after commission, by rate and by room type; the next 30 days on the books against a week ago and last year; busy-night rules that raise prices as the hotel fills | Cloudbeds RMS add-on: automated pricing from competitor rates, demand and occupancy, with a 90-day demand forecast |
|---|
| Guest messages | Confirmation, pre-arrival, thank-you and feedback messages prepared from the hotel’s own words and sent from the hotel’s phone by WhatsApp or SMS, not automatically | Guest Experience (Experience plan): one inbox for email, SMS, WhatsApp and booking-site chats, automated messages, digital check-in and check-out, a self-service kiosk and an AI chatbot |
|---|
| Integrations | None, apart from the channel interface; no door-lock, key-card or kiosk hardware and no fiscal-device link | 450+ integration partners in the Cloudbeds Marketplace and an open API |
|---|
| Several properties | Properties share one business: one desk, with each property’s figures side by side in the owner’s view | Several properties managed from one login, with shared guest profiles and rates managed across properties |
|---|
| Platforms and offline | Any modern browser on a computer, tablet or phone; installable as a web app. Offline, the desk and room board stay readable and housekeeping keeps working; check-ins, check-outs and payments wait for the connection | Cloud-based web app, plus a Cloudbeds app for iPhone and iPad for front desk and housekeeping tasks; offline use is not among its published features |
|---|
| Where it works | Any country, any currency and timezone; an optional Ethiopian date beside each date | Used in 150+ countries; payment features and pricing vary by property location |
|---|